Client Support Intern

Key Responsibilities:

• Provide exceptional customer service while responding to phone, e-mail, and online requests for technical support

• Assist customers in the implementation of HR Software

• Track and monitor all support cases to ensure timely resolution and follow-up

• Clearly identify, document, and find solutions for customer issues and product problems

• Communicate technical issues to the Development, QA/QC, and Supervisor

• Contribute to documentation and knowledge base library

Qualifications:

• Bachelor’s degree in business administration, business management, or relevant non-technical discipline (Candidates from non-technical academic backgrounds are highly encouraged to apply).

• Strong communication and interpersonal skills.

• Familiarity with CRM systems and sales processes.

• Ability to work independently and in a team environment.

• Excellent time management and organizational skills.

• Proficiency in Microsoft Office Suite.